LAST WEEK’S HIGHLIGHTS
Well, its been an interesting week for refrigerators. Last week I looked at three General Electric refrigerators. One was dripping water. That was easily enough to suffice. A defrost terminating thermostat and a 7 Watt defrost drain heater is all that Ms. Diana in Carlsbad needed.
But the other two were more of a conundrum. Both were temperature issues inside the Fresh Food Compartment. And I should mention that these latter two were only three or less years old.
Fresh food warm and freezer cold usually means an airflow issue which may or may not be easy to isolate. If nothing mechanical can be detected the issue most likely lies with the electronics. So to properly diagnose an issue such as this, it is essential tho be able to refer to the Tech Sheet, or wiring diagram.
The tech sheets were not anywhere on the machines (as they ought to be), and I had to decline the job for just that reason.
Maybe I’m paranoid or a conspiracy theorist, but NONE of these General Electric refrigerators had tech sheets. ( a tech sheet is what’s commonly referred to as the wiring diagram, along with pertinent service information such as entry and exit routines for diagnostics, and Error codes, along with lists of the most commonly replaced parts).
What does all this mean?
Let me tell you a bit about General Electric Home Appliance Division. Within this corporate entity, GE does not supply nor advise on technically related matters any information beneficial to a servicer performing repairs on a G.E. home appliance UNLESS that person is an employee of G.E. That’s typically the norm. Most manufacturers hold their tech information privy.
But it’s beginning to look as though they (GE) are ramping up their exclusionary prediliction to assure that NO ONE other than a G.E. employee will ever service your appliance. They are doing this by now withholding technical information in the form of the affore mentioned “tech sheet”.
That’s right. It looks as though GE is now bent on assuring that NO ONE other that a G.E. employee will look at your refrigerator or washer, or whatever, because hey, these days with the sophisticated electronics in just about every machine it’s become virtually impossible to service without the vital information provided in the Tech Sheet. They know it, and, they have the right to withhold that information to “other than GE” employees if they want to . This is America where you are supposedly free to decide what is best for you and your business, an God bless em for exercizing their freedoms, but does it really serve you, the consumer that owns their product? By their exclusionary policies they have secured the enviable position of being the only service entity maintaining your GE appliance. Factory trained– yes a good point. You will get a competent technician. You will also pay a handsome price for the services they render, whereas an independent servicer will most likely perform services of competitive quality at a significantly lower price.
Chew on that for awhile
IF YOU”RE LOOKING TO ONLY BUY PARTS:
We’ve been having problems with Google. Seems they have grouped us in with appliance parts retailers. Sorry but we don’t sell parts. Instead, try Coast Parts in E San Marcos or Appliance Parts Center in W Escondido. They’re very busy dealing with the Trade, so be sure to have the Brand and Model number ready, and try as best you can to know the correct name for the part you need. (“that little thingie that spins round and round”, ain’t gonna cut it.)
Now, what we do:
Bob at Coastal Appliances, is a former aeronautics and manufacturing engineering and maintenance technician, who’s now providing appliance repairs and at a fair and reasonable price.
Click on the “BLOG” link (in the LH Column) to watch all our other fun and informative videos and posts:
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Please visit the Services page to find what brands we regularly service. We routinely service most Bosch (not refrigeration), Dacor, DCS, Kitchenaid, Fisher & Paykel, Some Viking products, Whirlpool, Maytag, Sub-Zero… to name a few. We also service most disposals, icemakers, wine storage units, outdoor heating and cooking.
Since 2000 we’ve been providing acclaimed repairs in the North County and Northern San Diego proper. We really love it when a customer tells a friend about the great service you got here, so we’ll do our best! We usually schedule your service call within two business days.
Coastal Appliance, Heating & Air Inc, is a home office, locally owned, licensed and insured facility that provides primarily in-home services. We can ease the burden of costly repairs. How? We’re small, no leased commercial property, and little overhead.
Be it washer, dryer, range, oven, microwave, dishwasher, whatever… We do (most of it) it all.
At Coastal Appliance we know you deserve to be treated fairly and honestly by a knowledgeable and courteous technician. We hear from you and WE GET IT.
Coastal Appliances is a well established business in the local San Diego County area.
Here on our website you’re going to find lots of FREE REPAIR INFORMATION. We invite the Do-It-Yourselfer’s to visit the “Hints and Tips” page for practical advice to help you decide if you need a service person, or maybe it’s something you feel you can tackle yourself.
We also have a links to listings of Error Codes available for you to download if you’re seeking to get to the root of that problem.
Go to: (http://www.repairclinic.com) Search words: Error Codes
Most of our customers confidently call us back and recommend us to their friends. In fact, about 70% of our work is from repeat business or friend referrals! They know we’ll treat them right too! And to ALL our repeat customers, a great big THANK YOU!
TELL EVERYONE WHAT YOU THINK! Please be kind…
We’re Factory-Authorized Fisher & Paykel, DCS, Staber and U-Line servicers.
Your satisfaction is my concern. I get it and I want you to be satisfied with the work I do. When I take your job, it becomes my problem.