From the mouths of babes come the most profound, unfiltered wisdom… CHRISTmas is not about the toys, the video games, the toaster ovens and hair curler sets… No, it’s about honoring our Saviour. Honor HIM, not the Malls. Honor the homeless and hungry.
Meery CHRISTmas to you and all you hold dear to you!
And on a lighter note…
I’d like to post a few things about this business on the front page. All of this is available elsewhere on this site, but many people seldom look any further than the front.
First: We are no longer offering HVAC services.
2nd: We do not accept credit cards. Our terms are Cash or Check only.
3rd: Presently, we do not service LG, Samsung or Haier brands, among a few obscure others, for the time being.
3rd: Our diagnostic fee is $60 (with some caveats listed on OUR SERVICES page) and is applied to the repair, should you decide to proceed. Minimum Labor charge is $135, parts extra.
Here’s a new video about getting inside a Whirlpool Duet dryer:
Here’s a report that everybody should see before buying a new appliance
One of the repairmen said what I’ve been saying for years: look past the the shiney knobs and glitz, and focus on VALUE.
What they say about Samsung is true and I would never recommend their refrigerators.
A SCAM TO WATCH OUT FOR
This is a scam that reaps a “servicer” as much as $700 a day without doing a thing!!!
Without naming names, these servicers are usually Russian or Ukranian. I don’t want to cast aspersions on a group as a whole, but from what I hear from my customers… They’re the ones doing it.
Here’s the scam:
You call the company and they tell you their diagnostic or service fee is quite high (usually $75 to $95 dollars) They come out and (often without even opening up their tool bag) tell you it will cost you an OUTRAGEOUS fee to get it repaired.
You being a reasonable, and rational person will reject the appraisal, pay them their “fee” and they leave.
And that’s it. You’ve just been scammed.
What just happened:
They (the servicers from the company) had no intention of ever fixing your appliance from the get-go. In many cases, they have no skill or experience on your high end whateveritis.
ALL THEY WERE LOOKING FOR WAS THE SERVICE OR THE DIAGNOSTIC FEE that you paid them for coming out and “diagnosing” your problem. If they make 8-10 service calls each day, spending no more that about 15 minutes in your home, they’ve just made as much as $700 in a day for essentially doing nothing!
They make it a point to quote an OUTRAGEOUS price to assure that you won’t be calling them to fix your machine. And, even if you were ever foolish enough to actually have them fix it, you can bet on even money that they just won’t show up. I have heard this from my own customers.
But how on earth can they possibly survive in this age of social media and online reviews you may ask…
Well, these guys know that with this lousy “service” they provide, very negative reviews are bound to arise, but Aha! They are ahead of you there. They pay hefty sums of money to SEO (search engine optimization) companies to monitor their name and websites to constantly scrub and bury negative content on a daily basis.
What can you do to protect yourself from these pirates? Tough question. Check them out from top to bottom. Ask your friends. Call the BBB. Ask them a lot of questions and see if they seem to know what they’re talking about.
Sometimes you have to go by a gut feeling. I’ve often heard these guys described by my customers as arrogant, condescending, and rude. Often seeming to be in a rush to get out of the house with your check for their service call.
It’s a real shame these guys prey on unsuspecting customers. It gives the rest of us who are trying to provide honest service a bad name.
IF YOU”RE LOOKING TO ONLY BUY PARTS:
We’ve been having problems with Google. Seems they have grouped us in with appliance parts retailers. Sorry but we don’t sell parts. Instead, try Coast Parts in E San Marcos or Appliance Parts Center in W Escondido. They’re very busy dealing with the Trade, so be sure to have the Brand and Model number ready, and try as best you can to know the correct name for the part you need. (“that little thingie that spins round and round”, ain’t gonna cut it.)
Now, what we do:
Bob at Coastal Appliances, is a former aeronautics and manufacturing engineering and maintenance technician, who’s now providing appliance repairs and at a fair and reasonable price.
Click on the “BLOG” link (in the LH Column) to watch all our other fun and informative videos and posts:
(Watch our latest video here)
Elba, Fisher & Paykel, DCS, U-Line, Vinotemp, & Staber
Please visit the Services page to find what brands we regularly service. We service Amana, Bosch, Dacor, DCS, Frigidaire, GE, Kitchenaid, Fisher & Paykel, Viking, Whirlpool, Maytag, Sub-Zero… to name a few. We also service most disposals, icemakers, wine storage units, outdoor heating and cooking. We do not service refrigeration from Bosch, Viking, Dacor, and a few other high end built in units.
Since 2000 we’ve been providing repair in the North County. We really love when a customer tells a friend about the great service they got here, so we’ll do our best! We usually schedule your service call within two business days.
Coastal Appliance, Heating & Air Inc, is a home office, locally owned, licensed and insured facility that provides primarily in-home services. We can ease the burden of costly repairs. How? We’re small, no leased commercial property, and little overhead.
Be it washer, dryer, range, oven, microwave, dishwasher, whatever… We do (most of it) it all.
At Coastal Appliance we know you deserve to be treated fairly and honestly by a knowledgeable and courteous technician. We hear from you and WE GET IT.
Coastal Appliances is a well established business in the local San Diego County area.
Here on our website you’re going to find lots of FREE REPAIR INFORMATION. We invite the Do-It-Yourselfer’s to visit the “Hints and Tips” page for practical advice to help you decide if you need a service person, or maybe it’s something you feel you can tackle yourself.
We also have a links to listings of Error Codes available for you to download if you’re seeking to get to the root of that problem.
Go to: (http://www.repairclinic.com) Search words: Error Codes
Most of our customers confidently call us back and recommend us to their friends. In fact, about 70% of our work is from repeat business or friend referrals! They know we’ll treat them right too! And to ALL our repeat customers, a great big THANK YOU!
TELL EVERYONE WHAT YOU THINK! Please be kind…
We’re Factory-Authorized Fisher & Paykel, DCS, Staber and U-Line servicers.
Your satisfaction is my concern. I get it and I want you to be satisfied with the work I do. When I take your job, it becomes my problem.